I told my boss I purchased airline tickets and she asked how did I book my trip. I told her via airline website. Her response “You’re a Travel Agent now! Why aren’t you using Sabre to book, silly goose?!”(BTW – Sabre is an airline reservation system)
She gave me this tip: In the event of a flight delay or cancellation, a customer that has booked their travel thru an agent will have better protection than a customer that booked thru a website. It doesn’t matter if its Travelocity, Orbitz, or the airline’s direct website. It is a known fact that airlines treat their own customers like crap vs. those that are served by an agent.
Your flight is canceled due to weather and the airport is in chaos. There is a long line, two miles deep for the Customer Service desk. You’re seated in the airport lounge, on the phone with your travel agent. Your agent puts you on hold while they are on the other line booking your ticket on a different airline so you can get to your destination. Upon receiving your new ticket information, you cooly walk pass that 2 -mile Customer Service line to your new gate. Crisis adverted.