I recently booked travel for a client who is visiting family for the Holidays. The transaction was handled over the phone. I asked for the correct spelling of the first name and she told me:
Or so I thought that what I heard her say. I thought, “Hmm… that’s an interesting spelling”. You know how folks like to shake things up and spell names differently to make it all unique. So naturally I thought this was one of those cases.
Tickets booked, itinerary sent via email. The following morning I received an urgent email. The name is spelled
Whaaat!? Luckily I had just enough time to quickly change the name on the reservation before it became a guaranteed ticket fare. Had I put it off by a day, my office and the client would have been up s#it’s creek.
I need my ears examined.
Better yet, just text me.